[quote:e20a54123f] I wonder how much Hal Richman would be willing to sell his franchise for. The guy who answers the phone in Glen Head really could use a class in phone answering skills. After reading that NY Times article, I'm confident I could probably put together investors to move operations from Glen Head to Hoboken and not have to change a thing except market the product better. [/quote:e20a54123f]
Sykes, you are so right about the phone answering at SOM. I stopped ordering online after the security issues a couple years back. (I know they changed it, but I am still wary). The other amazing thing is the envelope I get my book in has my name scribbled on the front, (mispelled, by the way). You would think they could at least use a computer to print out address labels. I know it is a small company, but with all the technology today, it is easy to make a small company seem like a big leaguer.
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