I'll probably be ridiculed for this but I'm surprised by the ongoing negativity on this forum. There are billion dollar companies that don't provide any modicum of customer service. Airlines, banks, cell phone companies, hotel chains, restaurants, tech companies, etc, etc.
Here you have a guy who for all we know has basically kept the old site up and running with chewing gum and spit and is doing everything he can to get the new site up as quickly as possible with as few glitches as possible. As one post said whatever glitches there are probably affect all so there is no advantage.
At the end of the day if the product isn't worth the money people will not buy it. It costs $30 for 2 people to go to the movies with drinks and snacks. I don't know what other online games cost but for me a 5 pack with the occasional free credit for making the finals is still good value. IMHO once all the problems are ironed out this is going to be a great game.