Bernieh: Do custumer service still workin' ?

[jflatour99]

I've written about 5 times to the SOM online custumer service about a 5 pack credits that I can't find anywhere in my own profile (so that I can't use) and that I paid.

After at least 5 letters, I still haven't received any answers. Though I had a ticket number everytime after I wrote (It's been more than a month).

Here's the copy of my letter:

[quote:ca97fef60d]Hi !

I recently bought a 5 pack for the 2001 to 2006 years but can't find how many credits I got left.

I had to create quickly my last 2006 team, So, I paid for it but I'd like to use one of my credits (and to be refund).

I already asked this, but here again, Why don't we have a place in our member profile where we'd see all our credits (the one we won by a championship and the one we purchased). I have hard time to keep an eye on all these credits !!!!!!

Thanks[/quote:ca97fef60d]

[LMBombers]

Did you give them your exact user ID? I don't see it in the letter.

[jflatour99]

Yes, It was at the top of the formulary. I only copied the letter part.

[jflatour99]

still no response at all by bernieh or the customer service...

[daddybrucem]

Their telephone number can be found on your credit card statement. I phoned about 2 months ago, and they returned my call. I never actually spoke to SOM, but they did leave a message on my office voice mail.

Bruce

[jflatour99]

done, case closed, thanks Bruce !