Trying to claim free credit

[voovits]

Your first message was perfectly clear and should have been taken care of properly the first time. Also if "Is it for the 2004 game? Back
the 80s? We can take care of that from there." was an exact quote from the reply given, that is not exactly a professional response. Care wasn't given to proofread or anything. Seems like Bernie may have some new hired help who may still be learning.

I would recommend sending a brand new e-mail. Your second request should have been received already, but I have had credit transfer e-mails take days to get a response before.

If you e-mail them again, make sure you specify it's your second request.

You know, if this goes on much longer, you could have a case for asking for another free credit for the inconvenience. Then you could start the whole process over again when you want to get the new free credit transferred. You could get free credits for life if you can keep it up! =)

[Jimmy_C]

I sent an e-mail to Bernie about this. He has a way of making problems go away. Hang in there...I'm sure things will be made right.

[bernieh]

Sorry fellas. Our Member Services staff (and I) weren't at full strength last week, so we had a last-minute fill-in handling customer requests who wasn't used to SOM Online. I'll make sure all outstanding requests are taken care of ASAP.

[BC Manager]

Today I have my 70s credit. Thanks Bernie and/or whoever took care of this. Happy now.

:D

[The Senators]

Mine too. Thanks.

[bernieh]

Ok. Our regular guy, Ben, is back and he hopped on the case. I'm glad he took care of your situations to your eventual satisfaction. If we can do anything else for you, please email us at stratomatic@sportingnews.com as always.