SITUATION UPDATE: CAUGHT UP

[geekor]

Sorry, this is really inexcusable.

I've worked in web technologies for years. Really, sorry there is no excuse. They way it was handeled, how the decisions were made were made purely and soley in TSN's best interests, and their wallets.

now I'm not blaming Bernie directly, I'm not sure it was his call. But whoseever decision it was, it was based off TSN's time and money, not the customers satisfaction.

Seriously, some may be fine with it, but I am not. Like a few others here, it's not that I am poor, but due to my own chagein lifestyle, the mony isn't flowing like it had previous. Losing a credit or 2 is a big thing, and it isn't right. We paid to play an entire season, 3 games per night, AS IT IS WRITTEN ON THEIR SITE. Period, look it up. I didn't get what I paid for, so either:

A) Redo it all. Set all leagues back to Thursday, postpone it till next Thurs and then start again. (which from previous experiences will NOT happen)

b) I will contact my bank and get my money back. Fvck the credits, the point is to hurt them, without giving a care about their opinion, EXACTLY as they have treated their customers. Why? Because when you chargeback, not only do they lose their money, but they get charged more on top of that, as well if they get more than 3% chargebacks, VISA or mastercard can deny them to use their serivces. It's a very hurtful thing for a company to get lots of chargebacks.

i've been here for years, and it seems about once a year there is something along these lines. Maybe not as massive to ALL games as this time, but it happened in football (RIP) and it's happened to some leagues of mine in 03 also. I may be done with a company that doesn't give a rat's ass about it's customers.

[yak1407]

'The game is broke so take the weekend off.'
Then, I check my team Sunday a.m. and discover nine games played and, oh yes, the most recent game was game 81, so if I want to make roster changes, and I need to, my salary level is down to 80%
My beef is the post at 3 p.m. Saturday afternoon which left me, and others,believing there would be no games played this weekend.
I applaud all the work and effort, but what troubled me was the misinformation and lack of information.
That to me is the real customer service issue. If I had been advised at any time on Saturday to check back and be prepared for 9 games that night, I might have adjusted my roster accordingly.
But I never had the chance.

[gett1863]

Just my two cents as a first time player. I am very dissapointed how this entire event was handled. In this situation this is not a game but rather a business that should be run like a business. As a paying customer (It does not matter if the amount is $.25 or $25.00) certain expectations should be met from the time of purchase to the conclusion of the season. That is NOT the case here.

I have not decided yet if I will ever use this service again but, as of now, I would not recommend it to anyone.

J

PS- As a veteran of 25 years in various service industries 100 positive experiences can be ruined by 1 bad one.

[goredsox33]

[quote:d55839bef5="mweaver123"][quote:d55839bef5="ROGGIE"]Thanks tersignf and goredsox33 for taking my post totally out of context. Did I say I wanted compensation??? NO!! What I said is I work parttime and am a stay at home dad. I didn't say I was poor nor did I say it is the Govt's fault. What I said is $ 25.00 is a big deal to me!!!!! This is a hobby of mine---everyone has their hobbies or they go insane---whether they are poor, rich, black, white, or purple!!!

Thank you for showing how ignorant 2 people really can be and how snobbish people can be. I was upset because we lost our ability to control our own team that we purchased. I wanted it to start back over in a week other than play 9 games in 1 night.

THIS WAS MY BEEF!! Now my beef is about 2 SNOBS!!! :evil: :evil:[/quote:d55839bef5]


my beef is with people who feel they are OWED something for nothing......
TSN didnt intentionally crash their site...they OWE us NOTHING!!!!!!!!!

we should all be grateful they worked as hard as they did to fix it as fast as they could.....................$25 is $25...but my point is NOBODY lost any $$$ by the site being down


I agree. $25 is a big deal to me, too, even though I have a full-time job and don't really have any money concerns. My beef wasn't with waiting for the boxscores, it was with changing the rules of the game that I paid to play in mid-stream (actually, for my league, mid-stream spanned game 142, so that kind of sucked). The games should have been delayed, maintining the 3 games per night standard as laid out in the rules / FAQ.

That being said, I don't blame the TSN staff that worked so hard to get the site up and running. I blame TSN.[/quote:d55839bef5]

[chase1918]

i feel like i have been put in a time capsule and am back to dial up.
it takes about 5-7 minutes for me to get on once i press on a team.
once im on its fine until i make a change and then its 5-7 minutes everytime i make a roster change. just a heads up. anyone else having the same problem?

[nevdully's]

[quote:d2bf4af19b]my beef is with people who feel they are OWED something for nothing......
TSN didnt intentionally crash their site...they OWE us NOTHING!!!!!!!!!

we should all be grateful they worked as hard as they did to fix it as fast as they could[/quote:d2bf4af19b]

WOW! That's just plain wrong in so many places..........

The fact that they didn't intentionally crash their site has no bearing on their responsibility to provide the service that [b:d2bf4af19b]we paid for[/b:d2bf4af19b].....If I [b:d2bf4af19b]unintentionally[/b:d2bf4af19b] use a bad check to purchase my team, upon discovery, and because it was [b:d2bf4af19b]unintentional [/b:d2bf4af19b]does that mean I owe them nothing?

As for being grateful for [b:d2bf4af19b]their [/b:d2bf4af19b]hard work, to fix [b:d2bf4af19b]their[/b:d2bf4af19b] problem, to keep [b:d2bf4af19b]their[/b:d2bf4af19b] business running as smoothly as possible, I think any, and every good business would do the same, for [b:d2bf4af19b]their [/b:d2bf4af19b]business' sake.

On a human level I feel for Bernie and the guys. On a business level they dropped the ball, in some instances unintentionally (server crashed) and in others, intentionally (9 games with no opportunity to change settings) and should be held accountable.

That said, I get a feeling Bernie is overworked and underpaid, and more on our side than anyone else would be. He loves the game as much as us and deserves better from TSN.

2 Issues in play here, business and personal. I feel for them personally, they failed us professionally.

[Play By The Rules]

Let's see what they're going to do for us before we get all upset. :wink:

[MICHAELSCIANATICO]

Bottom line here is, we paid for a service and expect that service to be delivered.
They failed to provide a backup plan in case something like this has happened.
In my opinion, TSN failed their customers in this respect and gave us a poor service the last few days.
Since they failed to provide the services we paid for, they should refund everyone their money or replace credits.
What happened the last few days has taken away a lot of fun for many people.
With that said, if you are disatisfied with what has happened and are not agreeable with the resolution to this problem, the best thing to do is to never purchase another product from this company.
That is what I do with anything I dislike, I never purchase another product or service from such places that do not fulfil their end of the bargain.

[JAYDINGESS1]

Stratoheads - can we think for a minute before we go a little nuts.

1) They upgraded our product. It is much faster now accessing your teams, players, et al. It will be much faster now getting your results from the nights games. They do care about us.

2) They are taking our suggestions and putting them into the new release coming out soon. Again, they care about us.

3) Remember the issue with the forums. Infopop and all that. They fixed the problem. Again, they care.

4) What exactly does everyone think they owe us, free credits? Why? We played 9 games in one night instead of 3. OK, bad deal but still, not that big of a deal. And the trade deadline thing, up until last nights final 3 games, you could have traded. No difference than any other team with no server problems.

5) I also play CBS Sportline Fantasy baseball. Now you want to talk about a company that does not listen to their customers. Had several problems over the past three years with not one answer yet.

This is the best product for baseball sims. I checked the past couple of days on sites like What If Sports, Gamedayritual. From what I could tell, this is the best. I like the people on this site, the competitors, et al. Made some friends here. Now if they give us a free credit(s), great. If not, so what. What exactly do they owe us for?

My 2 cents