Bernieh: Do custumer service still workin' ?

Bernieh: Do custumer service still workin' ?

Postby jflatour99 » Sat Jul 16, 2011 8:34 am

I've written about 5 times to the SOM online custumer service about a 5 pack credits that I can't find anywhere in my own profile (so that I can't use) and that I paid.

After at least 5 letters, I still haven't received any answers. Though I had a ticket number everytime after I wrote (It's been more than a month).

Here's the copy of my letter:

[quote:ca97fef60d]Hi !

I recently bought a 5 pack for the 2001 to 2006 years but can't find how many credits I got left.

I had to create quickly my last 2006 team, So, I paid for it but I'd like to use one of my credits (and to be refund).

I already asked this, but here again, Why don't we have a place in our member profile where we'd see all our credits (the one we won by a championship and the one we purchased). I have hard time to keep an eye on all these credits !!!!!!

Thanks[/quote:ca97fef60d]
jflatour99
 
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Postby LMBombers » Sat Jul 16, 2011 10:01 am

Did you give them your exact user ID? I don't see it in the letter.
LMBombers
 
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Postby jflatour99 » Sat Jul 16, 2011 10:06 am

Yes, It was at the top of the formulary. I only copied the letter part.
jflatour99
 
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Postby jflatour99 » Thu Aug 11, 2011 6:02 pm

still no response at all by bernieh or the customer service...
jflatour99
 
Posts: 55
Joined: Tue Jul 03, 2012 2:34 pm

Did you phone SOM

Postby daddybrucem » Thu Aug 11, 2011 11:40 pm

Their telephone number can be found on your credit card statement. I phoned about 2 months ago, and they returned my call. I never actually spoke to SOM, but they did leave a message on my office voice mail.

Bruce
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Postby jflatour99 » Mon Aug 15, 2011 2:51 pm

done, case closed, thanks Bruce !
jflatour99
 
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Joined: Tue Jul 03, 2012 2:34 pm


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