Customer Service

Moderators: Palmtana, coyote303

On a scale of 1-5, how would you rate SOM customer service for their board game products?

1. Bad
3
25%
2. Bad to adequate
3
25%
3. Adequate, but apathetic
4
33%
4. Good, straightforward
1
8%
5. Awesome
1
8%
 
Total votes : 12

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Thomasmore

  • Posts: 58
  • Joined: Mon Sep 03, 2012 9:08 pm
  • Location: Greensboro NC

Customer Service

PostMon Jan 13, 2014 4:13 pm

This is related to a recent online purchase of the board game. I ordered the old timers game with selective teams fro 1909-1967, mostly because I really only play the ATG 7 game online. To my surprise the game I opened is limited to basic play only! On their site the description has a picture clearly showing the advanced cards. There's a brief description and a learn more button, naturally I didn't look further. On the second page there's the same picture with a detailed description. At the very bottom of that description it says, 840 player cards, basic game only.

Anyway, they'll take the cards back, but the guy didn't seem to care much I had been misled. Disappointing considering I regularly keep 15-20 active teams online. Maybe this will quench my addiction somewhat.

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