SOMEBODY PLEASE HELP!!

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robinson0524

  • Posts: 7
  • Joined: Mon May 30, 2022 4:10 pm

SOMEBODY PLEASE HELP!!

PostSun May 07, 2023 7:24 pm

I purchased the 2023 Baseball Daily add on product, but I literally cannot play it becuase I cannot get the files to load to Create a Daily Data League. Every time I email Tech Support they give me some generic answer like "oh it must be your a firewall or anti virus issue on your pc." I have tried everyting, literally everything, to fix this issue but NOTHING works. I bought this product and I cannot use it, yet I can't get a refund. I am running a pretty new HP laptop that has Windows 11. Is there anybody else that has encounte this issue? When I go to Create Daily Data League, it just spins and hangs for about 5 minutes, before finally showing an error that says "download failed"...or the app just crashed and closes. It's extremely frustrating.
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jjii66

  • Posts: 338
  • Joined: Sun Mar 31, 2013 10:15 pm

Re: SOMEBODY PLEASE HELP!!

PostMon May 08, 2023 1:22 pm

It's my understanding that this is a common problem, but not common enough for Strat to worry about. Therefore they have no interest in fixing it.
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robinson0524

  • Posts: 7
  • Joined: Mon May 30, 2022 4:10 pm

Re: SOMEBODY PLEASE HELP!!

PostTue May 09, 2023 10:56 pm

Thanks for responding. At least I know that I'm not the only one with the problem. It's crazy that the company sold me a product that I cannot use, and I can't get any assistance from anyone there on a fix. I have been a loyal customer of Strat for many years now, but this will be the end of it if they don't assist in fixing this issue.

It's also crazy that whenever I try to call the tech helpline, during their supposed "business hours", nobody picks up. It just goes straight to an automated message and then immediately disconnects me. What a joke of a company. Complete lack of customer service.
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Radagast Brown

  • Posts: 2914
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Re: SOMEBODY PLEASE HELP!!

PostWed May 10, 2023 7:26 pm

I think you need to ask for help on the main 365 forum,this one is seldom used.
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Radagast Brown

  • Posts: 2914
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Re: SOMEBODY PLEASE HELP!!

PostWed May 10, 2023 7:28 pm

Are you trying to play the online game or the Windows computer game? They are two totally different things. This forum is for the online game. I think you are confusing them.
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robinson0524

  • Posts: 7
  • Joined: Mon May 30, 2022 4:10 pm

Re: SOMEBODY PLEASE HELP!!

PostWed May 10, 2023 8:23 pm

I am actually trying to play the Windows Daily game. I didn't know this forum was only for the online version. Thanks for pointing this out. I will try to find a forum on the website for the Windows Daily game.
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DGF102052

  • Posts: 247
  • Joined: Sat Sep 15, 2012 3:40 pm

Re: SOMEBODY PLEASE HELP!!

PostThu May 11, 2023 9:37 am

365support@strat-o-matic.com

Good luck getting help

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