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Customer Service
Posted:
Tue Dec 30, 2014 10:33 pmby Radagast Brown
Problem resolved.
Re: Customer Service
Posted:
Tue Dec 30, 2014 11:35 pmby Valen
Send an email to
onlinegamesupport@strat-o-matic.com.
Tell them the account names involved. Provide them a phone number to call you on. They probably will transfer the credits once you prove both accounts belong to you.
Re: Customer Service
Posted:
Wed Dec 31, 2014 8:50 pmby Radagast Brown
Thanks much! Happy New Year!
Re: Customer Service
Posted:
Thu Jan 01, 2015 11:04 amby Michael Grammes
RB,
SOM posted on FB that the offices are closed Thurs and Fri, and guessing the weekend too. So don't be alarmed if you don't see anything for a few days. Give them time, they are usually spot on with stuff like this.
Re: Customer Service
Posted:
Thu Jan 01, 2015 3:21 pmby ScumbyJr
Radagast Brown wrote:Does anyone know how to get a hold of SOM's customer service?
My nephew bought me some credits over the holidays but he put them in an old account that my Father and I once shared. I would like to see if I can have them transferred to my newer account.
We have had a couple players in the family in the past but now I am basically the only one still playing...
Thanks in advance for any helpful advice!
Great gift
Re: Customer Service
Posted:
Thu Jan 01, 2015 5:43 pmby Radagast Brown
Thanks guys!
Re: Customer Service
Posted:
Tue Jan 06, 2015 2:25 amby Radagast Brown
SOM came through big time! I can't wait to win this Mystery Tournament, thanks SOM!
Re: Customer Service
Posted:
Wed Feb 20, 2019 2:48 pmby rimus666
Stratomatic made a mistake in shipping. I have been unable to get any response from them them on e-mail (I have sent 2 different messages over 2 days), and their phone system hangs up on me.
I think 2 days with no written response about a wrong order, and no way to reach by phone, is pretty abysmal customer service.
I’m leaving this message here because I simply can’t get through to them. Any ideas?