Thu Feb 21, 2013 10:51 pm
Nev, thanks for sharing about Mr. Richman's reply to Salt. It just confirms exactly what I suspected about how SOM is run philosophically: I, me, mine and just take it or leave (it). The clear implication is that the only way we will be listened to is if and when their failure to do so impacts their bottom line-- like this summer when we were given the very reasonable price reduction coupled with what turned out to be hollow promises, after people complained AND stopped buying the product.
As far as the original posting on this thread, we've seen this approach before. I see no reason to engage with it other than to note the hypocrisy of whining about us as whiners -- as Valen quite appropriately noted.
And say what you want about Bernie (and no one has said more than Nev and I) but he did at least listen to us and try to give us what we wanted. That responsivity is now relegated to the "good old days" which weren't really so good but look great relative to the current experience here.