just wanna say thanks for the complimentary credit...

Moderator: Palmtana

  • Author
  • Message
Offline

PATRICKCASSIDY

  • Posts: 497
  • Joined: Mon Dec 10, 2012 5:59 pm

just wanna say thanks for the complimentary credit...

PostMon Sep 05, 2022 3:39 pm

after the recent outage.
Offline

FrankieT

  • Posts: 1313
  • Joined: Sat Mar 03, 2018 12:07 am
  • Location: Usually Somewhere Else

Re: just wanna say thanks for the complimentary credit...

PostMon Sep 05, 2022 7:10 pm

Seriously, that was a stand-up thing to do across the board. Heck I haven't purchased a credit since 2020.
Offline

Backfire

  • Posts: 208
  • Joined: Sun May 17, 2020 7:20 pm

Re: just wanna say thanks for the complimentary credit...

PostMon Sep 05, 2022 11:44 pm

Agreed, thanks! There is no way to stop servers from crashing from time to time so a free credit is fantastic.
Offline

scorehouse

  • Posts: 1507
  • Joined: Thu Aug 23, 2012 7:22 pm

Re: just wanna say thanks for the complimentary credit...

PostWed Sep 07, 2022 5:01 am

strange. I was wondering about the aftermath of the extended outage. Didn't know how they would react. Kudos to Strat for the gifting a quick credit and the 10% sale.
Offline

southpawcom

  • Posts: 123
  • Joined: Thu Jun 18, 2020 2:16 pm

Re: just wanna say thanks for the complimentary credit...

PostWed Sep 07, 2022 7:47 pm

PATRICKCASSIDY wrote:after the recent outage.


When is the free credit issued to you?

My league was in between the semi-finals and the finals when the outage occurred. My team was not involved in either, but my understanding was that players with teams in "active leagues" would get the credit.

Finals over, season done, active league no longer active .... no credit yet.
Offline

Palmtana

  • Posts: 6890
  • Joined: Thu Aug 23, 2012 7:47 pm
  • Location: SoCal

Re: just wanna say thanks for the complimentary credit...

PostWed Sep 07, 2022 7:54 pm

The credit showed up on 9/2. Here is the wording SOM used:

...This (credit) is being offered only to managers in active leagues that were interrupted by this outage....

And here is their e-mail:

365support@strat-o-matic.com
Offline

southpawcom

  • Posts: 123
  • Joined: Thu Jun 18, 2020 2:16 pm

Re: just wanna say thanks for the complimentary credit...

PostWed Sep 07, 2022 9:45 pm

Thank you, Palmtana. I'll post what I hear back.

https://365.strat-o-matic.com/league/scores/459269
Offline

BaseballFan25

  • Posts: 84
  • Joined: Tue Aug 23, 2022 10:54 am

Re: just wanna say thanks for the complimentary credit...

PostThu Sep 08, 2022 11:10 pm

Thanks, Strat for the credit! I'll try and turn it into 2 more credits.
Offline

southpawcom

  • Posts: 123
  • Joined: Thu Jun 18, 2020 2:16 pm

Re: just wanna say thanks for the complimentary credit...

PostSun Sep 11, 2022 12:46 pm

southpawcom wrote:Thank you, Palmtana. I'll post what I hear back.

https://365.strat-o-matic.com/league/scores/459269


I heard back from Strat support, and unbelievably, they said: "The reason why you weren't initially awarded the free team credit was because you had already missed qualifying for the playoffs at the time of the outage, so your team wasn't interrupted specifically."

I quoted what they announced, "players in active leagues," etc., and said I and my league were still active at the time of the outage, those were your words, how about standing by them?

I agree that they didn't have to issue anyone a free credit, but if you have terms under which you will, stand by them. It's called integrity and honor.
Offline

MaxPower

  • Posts: 765
  • Joined: Sat Sep 24, 2016 2:12 am

Re: just wanna say thanks for the complimentary credit...

PostSun Sep 11, 2022 1:18 pm

Meh, that's kind of a technicality IMO. The credit is supposed to be compensation for those who were inconvenienced, if your team's season was already over I can see their POV that you weren't affected. Poor phrasing for them to say all active leagues if they really meant all active teams but you're more trying to take advantage of that phrasing than actually owed restitution IMHO. Not that I blame you, it was worth a shot.
Next

Return to Strat-O-Matic Baseball: All-Time Greats

Who is online

Users browsing this forum: No registered users and 81 guests