Strat-O-Matic Baseball 365

I checked in on a autodraft league that filled overnight and was supposed to run at 9 am this morning. This was posted as a headline on the league page:

Thanks for your patience...

Our system has detected an issue with this league that has prevented the Auto-Draft from running. While rare, there are a number of possible issues that could exist, including a team having an improper player on its draft list, or having too much salary. We'll be investigating the cause of this delay, and should have a resolution probably with the next 24 hours. Thanks for your patience.

I think this is great. It means SOM support is being proactive instead of reactive. Identifying, investigating and resolving problems as they occur instead of letting the league run and responding to an inevitable mountain of complaints that one or more teams is out of compliance with roster requirements. I definitely prefer this approach. It shows they are making huge steps in customer service, especially when you consider this is a Sunday morning.

As an aside, I think I know what the problem is. I was in an ATG8 auto league that was not likely to fill anytime soon once ATG9 launched, so I changed to a version 9 auto league. My roster stayed the same, it wasn't wiped clean, and I immediately realized that the new salaries made the total salary more than $80 million. Someone probably switched from 8 to 9 and didn't adjust their roster to get under the cap.

on a different note, I emailed them yesterday (Saturday) about the possibility of bringing the '69 game back and they replied within the hour....on a Saturday. That's new to me. Was impressed with the quick response.

There's obviously a level of engagement in the game and a concern about customer satisfaction that we haven't seen from SOM management in quite a while.
This is also evidenced, of course, in the sheer scale of the ATG9 update.
All of this is very welcome--and appreciated!