365 Customer Service Finally Satisfied
Posted: Mon Mar 08, 2021 6:18 pm
This is what I sent to 365 eighteen minutes ago:
Brad Keller <nomadbrad@sbcglobal.net>
To:
365support@strat-o-matic.com
Mon, Mar 8 at 3:59 PM
I have been playing for 8 years and have NEVER gotten a free credit from you guys...despite enduring many fiascos, I have never been reimbursed a single credit for said inconveniences.....NOT ONCE.
My AMEX account was hacked Feb 9th. AMEX notified me they were cancelling my card immediately that day and sending me a new card. The next day on Wed Feb 10th, AMEX called me and told me that they traced the hack to Stratomatic and they asked me if I made on line purchases with SOM. I confirmed. They immediately told me it was not a good idea to continue using my AMEX with them (you guys).
I have seen on the boards announcements of 2 free credits.
I feel that I am due my two credits at MINIMUM.
You guys have never contacted me concerning this issue. This is the LEAST you can now do.
Regards,
Brad Keller
nomadbrad since August 2012
Brad Keller <nomadbrad@sbcglobal.net>
To:
365support@strat-o-matic.com
Mon, Mar 8 at 3:59 PM
I have been playing for 8 years and have NEVER gotten a free credit from you guys...despite enduring many fiascos, I have never been reimbursed a single credit for said inconveniences.....NOT ONCE.
My AMEX account was hacked Feb 9th. AMEX notified me they were cancelling my card immediately that day and sending me a new card. The next day on Wed Feb 10th, AMEX called me and told me that they traced the hack to Stratomatic and they asked me if I made on line purchases with SOM. I confirmed. They immediately told me it was not a good idea to continue using my AMEX with them (you guys).
I have seen on the boards announcements of 2 free credits.
I feel that I am due my two credits at MINIMUM.
You guys have never contacted me concerning this issue. This is the LEAST you can now do.
Regards,
Brad Keller
nomadbrad since August 2012