Strat-O-Matic Baseball 365

after the recent outage.

Seriously, that was a stand-up thing to do across the board. Heck I haven't purchased a credit since 2020.

Agreed, thanks! There is no way to stop servers from crashing from time to time so a free credit is fantastic.

strange. I was wondering about the aftermath of the extended outage. Didn't know how they would react. Kudos to Strat for the gifting a quick credit and the 10% sale.

PATRICKCASSIDY wrote:after the recent outage.

When is the free credit issued to you?

My league was in between the semi-finals and the finals when the outage occurred. My team was not involved in either, but my understanding was that players with teams in "active leagues" would get the credit.

Finals over, season done, active league no longer active .... no credit yet.

The credit showed up on 9/2. Here is the wording SOM used:

...This (credit) is being offered only to managers in active leagues that were interrupted by this outage....

And here is their e-mail:

365support@strat-o-matic.com

Thank you, Palmtana. I'll post what I hear back.

https://365.strat-o-matic.com/league/scores/459269

Thanks, Strat for the credit! I'll try and turn it into 2 more credits.

southpawcom wrote:Thank you, Palmtana. I'll post what I hear back.

https://365.strat-o-matic.com/league/scores/459269

I heard back from Strat support, and unbelievably, they said: "The reason why you weren't initially awarded the free team credit was because you had already missed qualifying for the playoffs at the time of the outage, so your team wasn't interrupted specifically."

I quoted what they announced, "players in active leagues," etc., and said I and my league were still active at the time of the outage, those were your words, how about standing by them?

I agree that they didn't have to issue anyone a free credit, but if you have terms under which you will, stand by them. It's called integrity and honor.

Meh, that's kind of a technicality IMO. The credit is supposed to be compensation for those who were inconvenienced, if your team's season was already over I can see their POV that you weren't affected. Poor phrasing for them to say all active leagues if they really meant all active teams but you're more trying to take advantage of that phrasing than actually owed restitution IMHO. Not that I blame you, it was worth a shot.