Hello Stratomatic? Anybody there?

Possibly, but some kind of response would be nice.

When you sell a product online, I don't care what it is, you have to have some kind of customer service/tech support.
Regardless of a holiday or not.

If nobody is going to respond to emails, don't sell anything when you are out of the office.

I am betting joeoc is correct. Nobody is manning the emails over the holiday weekend. Poor customer service but saying that is beating a dead horse. Nothing we can do about it except complain to get our frustration off our chest. After you do that though you just have to recognize that is how it will be and decide from there if you want to continue doing business or not. If you choose yes for your own sanity gotta learn to accept reality.

Or as Steve Taylor once sang "once I gave up hope I fell a lot better".

I had a question about something and sent an email yesterday . . . they have a sale that expires at midnight tonight, and would make an impact on a potential purchase, but no answer. Not thrilled. But customer service has never been a strong point for Strat. It's really frustrating.

well-
I think we all agree that customer relations despite pretending to pay lip service to teh idea that additional programmers are somehow postively impacting our experience- leaves us with choices.

1. follow the 'accept' it for what it is model
2. the drop-out b/c you cant accept it model

3. FOLLOW US (me) off the cliff and make them do better!

Of course choosing number 3 continues to be frustrating- kind of like a third world country where you have to grease the mailman to get a package delivered and you keep asking the postmaster why they just dont deliver the package because it has postage on it already.

Since we usually "like" to beat a dead horse around here...

I just sent off my 5th e-mail to customer service.

Still haven't gotten ANY response to any of them.

I get it's a holiday.
I get customer service sucks.
I don't get taking my $, without responding.

I did get my email reply today, so thankfully they did get back promptly after New Year's was over.

6 e-mails to customer service WITHOUT a reply.

I get it's a holiday.
I get customer service sucks.
I don't get taking my $, without responding.

I am sure the Ferengi have a rule of acquisition that justifies this. And if not the Grand Nagus can make one up.

FINALLY

Evidently ALL e-mails with the online game MUST go to onlinegamesupport@strat-o-matic.com and NOT customer service.

problem resolved.

Thank God