1st Command Commando wrote:How do I report a glitch?
To have 7 picks set up for the 80s waivers, and save them, and have the cash to get them and not even have the game process a single claim (to include denials - nothing was submitted!!!!!) is totally unbelievable. In order, I had Mattingly, Hernandez, McGwire (cutting Hrbek for them), E Davis, Sandberg (cutting Rice for them) and then Rhoden (cutting Langston for him). Don't try to tell me I didn't have enough funds to make the move and get at least one of these. At the very least, I would have gotten Mattingly. This is totally unacceptable to me.
RIght now it is 5% that I will play in the 90s. I for sure will never play the mystery tournament again after this egregious glitch.
I have submitted a request for SOM to look into this issue.
Jim Burroughs
aka sog
Hi Jim,
We apologize for the problem that you had here. We have been investigating this and cannot find a cause of how players could have disappeared from your waiver claim list. Unfortunately we only see the blank list, without any names saved. This is the first time we have heard of a situation like this so it does appear to be an isolated incident.
However in order to help us try to find out what happened and to prevent something like this from happening again in the future, is there anything you can tell about what you were doing at the time you entered the claims? Is it possible that you had multiple tabs open with different teams active at the same time? This could either be within the same browser or from a different browser. Also, what browser and device were you using at the time? Were you able to view your claims at any point before the waiver draft took place? Were all the waiver claims entered in one sitting or you did you enter claims at various times/days? The more information we have on the process you took to enter the claims would help us in our hunt to find the cause of this.
Unfortunately there is not much we can do to correct this as we are not able to re-run the waiver draft. We know that this is a problem for your teams competitiveness in the Mystery Tournament and sincerely apologize for the problem that took place. We understand if you would like to be removed from your team and have your credit restored. Please let us know if that is something you would like to do. We have also placed a free credit in your account.
I truly believe SOM has done its best to rectify the situation and I am quite happy with their customer service! In fact, I commend them for truly searching for the root cause of what happened.
I will continue in the tourney and apologize if my comments may have put anyone off.
Very respectfully - Jim