Unable to log in to buy new credits

Moderator: Palmtana

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Whamo

  • Posts: 22
  • Joined: Mon Sep 10, 2012 1:42 pm

Unable to log in to buy new credits

PostSat Nov 03, 2018 4:44 pm

I get an error message saying I'm not logged in even though I am. I tried to email you but yahoo has screwed up my account.
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Ducky

  • Posts: 1023
  • Joined: Fri Aug 24, 2012 12:59 pm

Re: Unable to log in to buy new credits

PostSun Nov 04, 2018 12:00 am

I have a different problem. Getting an error message that states something about a risk model using either of my credit cards and I've been a customer for a long time and never had an issue purchasing credits in the past.
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paul j kiggins

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Re: Unable to log in to buy new credits

PostSun Nov 04, 2018 11:34 am

use new log in page...mine worked
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Ducky

  • Posts: 1023
  • Joined: Fri Aug 24, 2012 12:59 pm

Re: Unable to log in to buy new credits

PostSun Nov 04, 2018 12:06 pm

I've logged in and out twice. Doesn't seem to make a difference and of course, no reply from Strat. I guess they don't need customers. :lol:
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Ninersphan

  • Posts: 11876
  • Joined: Thu Aug 23, 2012 7:30 pm
  • Location: Near Roanoke VA

Re: Unable to log in to buy new credits

PostSun Nov 04, 2018 2:51 pm

Ducky wrote:I've logged in and out twice. Doesn't seem to make a difference and of course, no reply from Strat. I guess they don't need customers. :lol:



They dont work weekends in tech support try tomorrow.
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Whamo

  • Posts: 22
  • Joined: Mon Sep 10, 2012 1:42 pm

Re: Unable to log in to buy new credits

PostMon Nov 05, 2018 12:50 pm

They said they resolved the issue, but it continues to happen. I can't buy new credits so it's their loss. Idiots.
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george barnard

  • Posts: 2166
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Re: Unable to log in to buy new credits

PostMon Nov 05, 2018 1:02 pm

Wrote to them about the absence of PayPal. The reply was that PayPal is accepted...but when I went to triple-check, nowhere on the payment page is PayPal mentioned.
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Whamo

  • Posts: 22
  • Joined: Mon Sep 10, 2012 1:42 pm

Re: Unable to log in to buy new credits

PostMon Nov 05, 2018 1:08 pm

I logged out and logged back in only to get stopped at some shipping address loop. Why don't they test their software before they let it loose on us?
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Ducky

  • Posts: 1023
  • Joined: Fri Aug 24, 2012 12:59 pm

Re: Unable to log in to buy new credits

PostMon Nov 05, 2018 1:24 pm

Strat's response to me after three days was we are experiencing issues with the process, please try again.

Hilarious.

:lol:
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STEVE F

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  • Joined: Tue Mar 19, 2013 2:08 pm

Re: Unable to log in to buy new credits

PostMon Nov 05, 2018 2:27 pm

Here's the letter I just received from support:

Hi Steve,

We have refunded the $2 processing fee on all orders that were placed for 365 credits. This was in error with the launch of the new site.

Sincerely,
Strat-O-Matic Baseball 365
http://365.strat-o-matic.com
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