Customer Service???????????????????

A friend of mine informed me today that after a significant hiatus from ATG, that he has returned. This was not a causal tourist but an integral member of the community who had one of the top 10 winning pct.'s of any of the managers in the top 30 of teams completed.

He stated that he left because he could no longer log into his account, and despite his completing over 900 ATG teams, Strat O Matic turned a deaf ear to his attempts to get them to fix the issue. So he quit the game.

Now 2-3 years later he has returned, under a new name, since the problem that caused him to leave never was fixed.

Just another in a long series of examples that SOM doesn't give a shit about their customers. I have no (printatble) words.

It is unfortunate that this has been going on for years. I can remember my first stabs at SOM years ago and reading all the complaints about customer service. Nothing seems to have changed all that much. Yet we all stick around...at least most of us do.

It's called an...

Addiction

Very little has changed -
- lots of stuff started and then just dropped with no explanation at all, occasionally picked back up if the complaints grew loud enough.
What happened to the weekly blogs?
how about the monthly drawings?
then of course the monthly challenges?
We 'might' eventually get the cards people voted on from last summer- probably when enough people get fed up.

right now its the pandemic and people need distractions and online commeraderie more than ever- thats going away once enough folks get vaccinated- Im not predicting demise- people will still play, but at a lesser rate than now. Its just another lost opportunity to reel in a lot more customers. Same as always.

Well I won four credits this past week and now have 12 in the bank. I will say this--I am going to milk them carefully and maybe not give them another penny. I have already weaned myself the past month or so just because of other life demands on my time, so it will be an easy transition.

The biggest noticeable loss is actually the decreased interaction with the great fellow players in this community.It seems the types attracted to this damn game are pretty interesting cats.

I hope you decide to stick around, Frankie. Always a pleasure to play in a league with you

Agreed. Frankie is a valued member of the community. If this game becomes just about crunching numbers and winning games...it will lose a lot. Try to ignore Strat's lack of customer service. In the long run...what does that really matter as long we dont have any further security issues? Everyone has to make their judgment--and I respect that--just throwing that out there...

Agreed. Frankie is a valued member of the community. If this game becomes just about crunching numbers and winning games...it will lose a lot. Try to ignore Strat's lack of customer service. In the long run...what does that really matter as long we dont have any further security issues? Everyone has to make their judgment--and I respect that--just throwing that out there...

My question would be, if something similar happens again, how do you think they'd handle it differently?

Well, theyre not inspiring a lot of confidence. I am not sure I could take another one, myself. I think I could stand this one if there is no further aggravation.

Frankie: https://www.youtube.com/watch?v=60fqp2rLUR4