Sat Mar 27, 2021 3:35 pm
I received a response from Customer Service on March 8 that was literally blank. Not a single word aside from the Customer Service e-mail signature. I responded back to that, asking what the message was supposed to be. Crickets again. That's the level of care they have regarding this. I e-mailed them again today but I think I'm done. It just shouldn't be this hard.
I never played the board game growing up and I'm younger than most playing SOM online. I only tried it on Sporting News because I remember hearing an Uncle talk about the board game. It was fun and different than regular fantasy baseball but how much has changed since 2012? I remember saying "be careful what you wish for" on the boards before the move from Sporting News and I was lampooned. Customer service is worse and updates/improvements have been negligible when you look at the timeframe since the move. I think SOM is content with focusing on the board games and downloads since there is not much to do once those are in the customers' hands. The online game seems to be a double-edged sword for them. It gives the appearance of a modern company and has slight value as an online presence (I say slight because the community here has dwindled so much over the past 5-10 years) but it has the annoyance of expectations regarding customer service, improvements, and updates. It's a shame because I've been in some really fun leagues and there are a lot of great players here. The baseline of attention needed to grow this game beyond the diehards isn't gigantic but they're not interested in that. They seem to have made peace with the fact that there is a core group who will continue to play and buy credits no matter what. They may be surprised to find out how many people aren't in that category.
