Customer Service

I agree. Strat's customer service is non-existent. I phoned them this morning to purchase new credits(their software doesn't permit me to do this online), and was put on hold for an hour, then disconnected. When I phoned them again. I got no answer. I can't understand how they can remain in business.

I have always gotten excellent customer service by email. I have never tried the phone but they usually respond within an hour or two during the day

I agree. Strat's customer service is non-existent. I phoned them this morning to purchase new credits(their software doesn't permit me to do this online), and was put on hold for an hour, then disconnected. When I phoned them again. I got no answer. I can't understand how they can remain in business.

My experience is in line with Chris'. What interface are you using that doesn't allow you to purchase credits online?

Also, how did you come across this thread from six plus years ago? Is the Search feature working these days?

Same here, they've been extraordinary. I have discovered they've reacted to a few issues consistently inside 12 hours... Besides on ends of the week, assuming that is the issue,TelltheBell you can anticipate a reply by Monday morning.

The original post on this thread is almost 7 years old.

Their customer service still isn't great, but these complaints are the better part of a decade old.

I still love this game.

they've been great. Ive found they've responded to several issues always within 24 hours... Except on weekends,MyCardStatement if that's the issue, then you can expect an answer by wednesday morning.