Letter sent to Strat support; backup not recognized

I sent letter to Strat support for what happened tonight.

My backup for injured player in game 121 was not recognized by the game engine for games 122 and 123. The lineup settings have been in place for a long time and the backup was not injured and was available but did not play in any capacity for the final two games of the series.

The problem happened for both left-handed and right-handed lineups.

I had same problem. I reported but never got an answer. Reported it again and still no info returned. Did they respond to you?

Same issue, no response