What the hell? It only took a week.

What the hell is wrong with this company. I sent them a request on Sunday July 9th to transfer one of my credits to a friend and no response. So I sent them another request yesterday on the 11th and still nothing except the sound of crickets. I'm trying to get someone interested in the game by giving them a team and he would probably buy many more in the future but no!!! No one at SOM gives a Tinker's damn about promoting the game.
Well miracle of miracles it only took a week to answer a simple email.