Still, we need well defined goals that both the developers and customers can agree on.
in my view this would be huge. Just to have a central page where there was a complete list of currently known issues that was in order of priority to be worked on would go a long way to giving me more confidence in the future.
Having a wish list forum is nice. Having a page where we see those wish lists and other issues raised via email to online support or brought up on the boards are transferred and acknowledged as on the table to be addressed at some point is what is needed.